Story & Photo: Miami Customer Relations Coordinator Mirtha Uriarte
Hialeah Sales and Services Associate Michael Green (above) is recognized with two Gold Star Certificates after receiving back-to-back perfect scores on recent Retail Customer Experience (RCE) transactions.
He accomplished his seventh perfect RCE transaction while covering at the Palm Village Branch, followed by his eighth the very next day while back at Promenade Branch. Since the South Florida District began tracking individual performance, Green has received recognition for eight RCE transactions.
“I really have 12 total under my belt, but who is counting?!” exclaimed Green.
Green does whatever it takes to provide a great customers experience every time and has a great technique to get customers to complete survey before they leave the unit. He circles the survey information and link and uses his pleasant attitude, smile and great demeanor to encourage the customers to complete the survey before they leave the Post Office.