Tuesday, July 9, 2019

POS Survey: Short, Easy and Quick

Retail Manager Sue Walker regularly visits South Florida Post Offices to promote the ease and convenience of completing the Point Of Sale (POS) Survey.
The survey asks six questions to gather customers’ perception of overall satisfaction with their visit to the retail unit --- employee attributes including knowledge, courtesy, efficiency and attitude --- as well as Wait Time In Line (WTIL).  Three easy ways to take the survey:

· Online at postalexperience.com/POS Survey
· Scan the QR code with a QR reader or camera that takes you directly to the survey
· Call 1-800-410-7420
“The survey provides us with real-time feedback to ensure we are providing a positive experience,” said Walker. 

Recently at the Jog Road Post Office in Boynton Beach, FL, Walker utilized the POS Survey tear pad to demonstrate how customers may use their phone camera to scan the QR Code to access the survey. 

“Customers were surprised how short, easy, and quick it is to take the survey, and they promised to take the POS Survey for every trip to the Post Office,” said Walker.  

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