Monday, September 27, 2010

World-Class Visibility: Won't You "Scan By Me?"

In the highly-competitive package delivery business, customers expect more than on–time service. They also want to go online and track the status of their packages at any time.

Product scanning generates a stream of package-status information that lets mailers and recipients track the progress of packages as they move from acceptance to delivery. The Postal Service’s new Product Visibility and Operational Performance team calls the process “World-Class Visibility,” and it’s a value-added service USPS believes customers are willing to buy.

World-Class Visibility is the next step for development of product scanning. It’s about improving the quality, timeliness, and reliability of the information we provide to customers. To achieve World-Class Visibility, USPS will place a barcode on every package, improve customer-facing information technology, and maintain an overall scanning performance rate of 99 percent or better. When they're in need, won't you "scan by me?"

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