Customer Appreciation Day in Miami

Miami Postmaster Enrique Suarez (left) helps seal a Priority Mail package for a customer (right) during Customer Appreciation Day at the West Dade Finance Unit.  Photo: Miami Customer Relations Coordinator Mirtha Uriarte

West Dade Finance Unit Supervisor, Customer Services Edwin Hernandez (left) assists customers (right) in properly completing documents for their Priority Mail Express package.  Photo: Miami Customer Relations Coordinator Mirtha Uriarte

 

 

On June 24, the West Dade Finance Unit celebrated “Customer Appreciation Day,” by providing refreshments for all customers and having managers available to answer questions or help them with their mailing needs throughout the day.
Managers who participated during the event were Miami Postmaster, Enrique Suarez; Marketing Manager Juan Nadal; Manager, Customer Services Yolanda Ambrose and Supervisor Customer Services Edwin Hernandez.  All managers ensured customer were greeted at the door.

“In today’s environment where customers have so many shipping options to select from, it is very important for us to appreciate they have selected the United States Postal Service,” said Suarez. 

Customers were invited to participate in the recognition of Retail Associate Oscar Carvajal who had earned a perfect score during a recent Retail Customer Experience (RCE).Carvajal received an RCE Certificate, Perfect Score Pin, lanyard for his pin and employee ID badge, and a gift certificate in appreciation of his first-class customer service.  

Nadal also recognized Retail Associates William Ciattoni, Berthy Imbert, Arnee Jackson, and Jameia Spencer with a gift card for their excellent service.

Nadal opened the door for all customers as they exited and asked them to take the POS Survey. Nadal explained to each that “today is about thanking our customers for their business, but by taking the survey it provides us the opportunity to thank the employees that provide excellent customer service as well.”