Saturday, February 3, 2018

Sunrise Carrier Delivers Excellence


Fort Lauderdale Postmaster David Guiney (not pictured) received a letter from a customer who commended the excellent service provided by Sunrise Branch Letter Carrier Loquacious Walker (center). To Walker’s left is Sunrise Branch Supervisor, Customer Services Miriam Ramirez; and to her left, National Association of Letter Carriers (NALC) Branch 2550 Dajak “DJ” Williams. 

The customer’s letter read:

“Letter Carrier Walker advised us of a pending change of address for someone with my same name. I did not submit  a Change of Address request.  Having determined an attempt of fraud, and with the advice of Letter Carrier Walker, I contacted the U.S. Postal Service and filed a complaint and lodged complaints with several credit card providers and the Sunrise Police Department.  Because of Letter Carrier Walker’s advice, I was able to stop this fraud attempt, and hopefully apprehend a suspect.  I congratulate you for having an employee with attitude, ability and conscientiousness, and by this letter, I ask that you formally recognize her actions.”

Fort Lauderdale Postmaster Guiney commended Walker in a letter as follows:

“It gives me a great deal of satisfaction to receive a report such as this from a customer. We take pride in our employees, and it is particularly gratifying when customers recognize outstanding performance. Customer satisfaction is a valuable investment in the future of the Postal Service. Your efforts have gone a long way in improving our image.  You can be assured of my support in this endeavor.”

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