Informed Delivery: Why It's Important

Business Development Specialist Kim Person (left) is the District Informed Delivery Ambassador. At her Career Expo table, Person convinced many employees to sign up for this free feature on the spot! Photo: Kelly Worthman

You hear a lot about Informed Delivery these days, but do you understand how the mail notification service works — and why it’s important?

Informed Delivery has more than 18 million users. The feature is available to residential consumers and PO Box residential customers. USPS employees can sign up at informeddelivery.usps.com. Sign-up is voluntary and must be completed off the clock.

Informed Delivery bridges the digital and physical. The free feature allows users to digitally preview their incoming mail and manage their packages — wherever, whenever — from computers, tablets and mobile devices.

One word: Convenience. Informed Delivery users receive email notifications containing images of the outside of incoming letter-size mailpieces that will soon arrive in their physical mailboxes. These images are also accessible on the Informed Delivery online dashboard and mobile app.

Informed Delivery allows users to track packages, too. If USPS Tracking is available for an incoming package, a consumer can view the delivery status in their Informed Delivery emails. Additionally, they can manage notifications and schedule redelivery from the Informed Delivery dashboard.

Businesses can add interactive content to Informed Delivery emails. When a consumer clicks on this content, he or she will be taken to the company’s website to receive offers, coupons or to learn more about the firm’s products and services.