Miami Quail Heights Retail Associates Win SSK Adoption Rate Competition

From left, Retail Associates Edmund Campbell, Marissa Nieves, Ellen Mattox; Supervisor,  Customer Services Eduardo Sasso and Lead Retail Associate Jennifer Hope-Marquis.

Story & Photo:  Mirtha D. Uriarte

South Florida District might have lost the NBA Championship against Rio Grande District, but not the June “Self Service Kiosk (SSK) Battle of the Districts Competition.”

The competition took place June 11–30. Winning criteria comprised overall highest SSK adoption percentage, after meeting the initial target rate of 40%. South Florida District’s Quail Heights Branch took the lead with an overall adoption rate of 42%, achieving the highest rate percentage in both the Rio Grande and South Florida Districts.

The South Florida District Retail Team office tracked the daily progress and sent scores to      each participating office in order for each to track how they were ranking.  Not only were they competing between districts, but also units within each area.  The prize was a catered lunch    for all Retail Associates and EAS staff members.

Quail Height’s accomplishments would not have been possible without the continuous involvement of Lead Retail Associate Jennifer Hope-Marquis, Retail Associates Donna Burke, Michelle Byrd, Edmund Campbell, Bonnie Nichols, Marissa Nieves, and Ellen Mattox, along with Manager, Retail Services Mario Bossano and Supervisor, Customer Services Eduardo Sasso.

Participating offices included: Atlantic Branch, Boca Downtown Station, Boynton Main Office Station, Coconut Creek Branch, Coconut Grove Station, Coral Gables Branch, Coral Springs Branch, Country Lakes Branch, Davie Branch, Deerfield Beach Post Office, Delray Beach Post Office, Doral Branch, Father Felix Varela Branch, Flamingo Branch, Fort Lauderdale Main Office Station, Greenacres Branch, Hallandale Post Office, Haverhill Branch, Hillcrest Postal Station, Hobe Sound Post Office, Hollywood Post Office, Homestead Post Office, Jensen Beach Post Office, Jog Road Station, Jupiter Post Office, Kendall Branch, Key West Post Office, Lake Worth Main Office Station, Ludlam Branch, Margate Branch, Miami Gardens Branch, Miami GMF Finance Station, Midport Station, Milam Dairy Branch, North Miami Branch, Oakland Park Branch, Olympia Heights Branch, Palm Beach Gardens Branch, Palm City Post Office, Palmetto Park Branch, Palms West Branch, Pembroke Pines Branch, Pinecrest Postal Store, Plantation Branch, Pompano Main Office, Port St. Lucie Post Office, Rio Branch, Snapper Creek Branch, South Miami Branch, Southside Station, Stuart Post Office, Sunrise Branch, Sunset Branch, Tamiami Station, Tamarac Branch, Tequesta Branch, Tropical Reef Station, West Branch, West Dade Finance Station, West Palm Beach Main Office Window Unit, Weston Branch, and Woodlands Station.