Sentimental Journey for Missing Doll

By Karin Nolf, A/Customer Relations Coordinator, West Palm Beach

When West Palm Beach, FL, Customer Rachel Supple learned that a package being sent to her didn’t arrive, she quickly contacted and provided a tracking number to City Place Station Manager, Customer Services Jordan Beabout. He tracked the package and saw that it had been mailed from an Automated Postal Center (APC) in Arizona.

The package made it to City Place Station, but without the address, was scanned “Insufficient  Address” and was destined to the Mail Recovery Center in Atlanta, GA that very day. The package was also missing the return address. According to the scan time, Beabout knew the mail was sitting on the dock ready for dispatch. He went through the mail container and found the package with the tracking number. Beabout called the customer to inform her that he found her package.

“When she came to pick it up, she was sobbing and saying that the package contained a doll that was hers as a child and it had enormous sentimental value,” said Beabout. “The doll had been found at a Goodwill Store in Arizona, and the customer had arranged for it to be sent to her.”

“I cannot express my thanks enough and am thrilled that there are people such as Jordan who truly will go the extra mile to help someone in need,” wrote Supple. West Palm Beach, FL, Postmaster Richie Fermo recognized Jordan with a Letter of Appreciation of his dedication to superior customer service.

“It’s my job to help and assist in any way possible,” said Beabout.