Miami Postmaster Seeks Applicants for Mgr, Customer Services Details

Are you looking to broaden your horizons in the Customer Services function? If so, Miami Postmaster Rick Suarez wants to hear from you. All qualified EAS career postal employees within local commuting distance (50 miles) of the respective location may consider these ad-hoc assignments (not to exceed two years). Each position posts hours from 7 a.m. to 4 p.m. with Saturday and Sunday as non-scheduled days. Interested applicants should refer to ad-hoc announcements posted on their employee bulletin boards.

• Manager, Customer Services, EAS–24, Flagler Station, 500 NW 2 Ave, Miami, FL
• Manager, Customer Services, EAS–22, Country Lakes Branch, 13520 SW 152 St, Miami, FL
• Manager, Customer Services, EAS–22, Jose Marti Station, 425 NW 27 Ave, Miami, FL
• Manager, Customer Services, EAS–22, Snapper Creek Branch, 11000 SW 104 St, Miami, FL
• Manager, Customer Services, EAS–20, Kendall Carrier Annex, 10500 SW 109 Ct, Miami, FL 

1. Knowledge of postal operations in carrier stations, including delivery and collection, retail sales and service, mail distribution and dispatch, and Post Office Box services.
2. Knowledge of provisions of the national agreement as they apply to delivery operations.
3. Knowledge of management and budgeting techniques and principles.
4. Ability to manage the work of others in order to meet production and quality goals, including planning and scheduling, monitoring performance, facilitating the flow of information, and providing technical guidance.
5. Ability to coach and train subordinate supervisors in customer services and delivery operations.
6. Ability to implement and/or oversee programs in compliance with established safety policies and security procedures.
7. Ability to establish and maintain effective working relationships with representatives of employee labor organizations.
8. Ability to communicate orally and in writing sufficient to investigate and resolve customer complaints, and to furnish information to community businesses and governmental agencies regarding postal services.

Employees must submit their eCareer profile, along with a summary of accomplishments addressing the requirements stated in postings. All applications should be received by COB, Thursday, February 19, 2015. Send application(s) to Postmaster, Miami, 2200 NW 72 Ave, RM 514, Miami, FL 33152-9998.