Loxahatchee Needs Ad-Hoc SCS

Are you interested in expanding your postal horizons as an Ad-Hoc Supervisor, Customer Services EAS-17? If so, Manager, Post Office Operations Denise Young wants to hear from you.

All qualified career and non-career postal employees in the South Florida District are eligible to apply. The successful applicant will report to the Loxahatchee Post Office, 14611 Southern Blvd, Loxahatchee, FL 33470. The Ad-Hoc position is not to exceed six months.  
Non-Scheduled Days: Sunday, Tuesday; Hours: 7:00 a.m. to 3:30 p.m.    

FUNCTIONAL PURPOSE: Supervises a group of employees in the delivery, collection, and distribution of mail, and in window service activities within a Post Office, station or branch, or detached unit.

REQUIREMENTS:

KNOWLEDGE OF PERFORMANCE MEASUREMENT systems and standards, and customer satisfaction indicators, as they relate to customer service operations. CHANGE MANAGEMENT: Prepares employees for change by establishing and maintaining continuous dialogue with employees; communicates change to employees and reassures them during the transition from present to future state. COMMUNICATION SKILLS: Organizes and expresses thoughts and information in a clear and concise manner while tailoring the message to the audience; engages in active listening; is aware of the impact of nonverbal cues on the message being delivered; takes into account the feelings and motivation of others when delivering a message. EMPLOYEE FOCUS: Establishes a positive and safe work environment conducive to increasing productivity through treating employees with dignity and respect; defines the roles of employees and clarifies their responsibilities for the success of the organization; provides employees with the tools and support they need to accomplish their goals. FUNCTIONAL ADMINISTRATION: Completes administrative tasks; generates and analyzes    daily reports to ensure appropriate documentation of operations. OPERATIONS MANAGEMENT: Manages the operation through the use of operational plans developed to drive work unit and organizational performance; addresses labor relations issues and applies knowledge of local and national agreements to solve workplace conflicts; analyzes data on a regular basis to determine if adjustments to current operations are necessary to achieve goals. PERSONAL ACUMEN: Adapts to changes in the business environment; demonstrates trustworthiness and initiative to accomplish work unit and organizational goals and objectives. WORK UNIT PLANNING: Determines priorities of the work unit on a daily and weekly basis; identifies resources (employees and capital) needed to accomplish goals and allocates resources as allowed to support the priorities and goals established for the work unit and organization as a whole.

HOW TO APPLY:
Employees interested must submit their eCareer profile, along with a summary of accomplishments addressing the above requirements. All applications should be sent to the below address for receipt by Close Of Business (COB) Tuesday, June 27, 2017:

Denise Young

MPOO
South Florida District Office
1900 W Oakland Park Blvd Room # 129
Fort Lauderdale, FL 33310-9998