If you’re interested in broadening your postal horizons as an Ad-Hoc Supervisor, Customer Services (EAS-17), Miami Beach Postmaster Camille Moscola-Calvo wants to hear from you.
All qualified career and non-career postal employees in the South Florida District are eligible to apply. The successful applicant will report to the Oceanview Station, 445 W 40 Street, Miami Beach, FL 33140. This Ad-Hoc position is not to exceed 90 days.
Non-Scheduled Days: Sunday, Wednesday
Hours: 11 a.m. – 8 p.m.
FUNCTIONAL PURPOSE: Supervises a group of employees in the delivery, collection, and distribution of mail, and in window service activities within a Post Office, station or branch, or detached unit.
KNOWLEDGE OF PERFORMANCE MEASUREMENT systems and standards, and customer satisfaction indicators, as they relate to customer service operations. |
CHANGE MANAGEMENT: Prepares employees for change by establishing and maintaining continuous dialogue with employees; communicates change to employees and reassures them during the transition from present to future state.
COMMUNICATION SKILLS: Organizes and expresses thoughts and information in a clear and concise manner while tailoring the message to the audience; engages in active listening; is aware of the impact of nonverbal cues on the message being delivered; takes into account the feelings and motivation of others when delivering a message.
EMPLOYEE FOCUS: Establishes a positive and safe work environment conducive to increasing productivity through treating employees with dignity and respect; defines the roles of employees and clarifies their responsibilities for the success of the organization; provides employees with the tools and support they need to accomplish their goals.
FUNCTIONAL ADMINISTRATION: Completes administrative tasks; generates and analyzes daily reports to ensure appropriate documentation of operations.
OPERATIONS MANAGEMENT: Manages the operation through the use of operational plans developed to drive work unit and organizational performance; addresses labor relations issues and applies knowledge of local and national agreements to solve workplace conflicts; analyzes data on a regular basis to determine if adjustments to current operations are necessary to achieve goals.
PERSONAL ACUMEN: Adapts to changes in the business environment; demonstrates trustworthiness and initiative to accomplish work unit and organizational goals and objectives.
WORK UNIT PLANNING: Determines priorities of the work unit on a daily and weekly basis; identifies resources (employees and capital) needed to accomplish goals and allocates resources as allowed to support the priorities and goals established for the work unit and organization as a whole.
HOW TO APPLY:Interested employees must submit their eCareer profile, along with a summary of accomplishments addressing the requirements stated on this Newsbreak.
All applications should be sent to the below address for receipt by Close Of Business (COB) Wednesday, July 26, 2017:
1300 Washington Ave
Miami Beach, FL 33139-9998