Supervisor, Customer Services Atty Holder (above) was recognized
for sharing the importance of the Point of Sale (POS) Survey with customers at
the Plantation, FL Branch.
The POS Survey is one of four tools the U.S. Postal Service uses to assess customer satisfaction The POS Survey measures
the retail experience at Post Offices. The others are the Business Service Network (BSN) Survey that polls
large business customers, the Customer Care Center (CCC) Survey that focuses on
the phone helpline, and the Delivery Survey that assesses the delivery
experience of residential customers, as well as small and medium businesses.
Holder always reminds her customers about the survey at the bottom
of their retail transaction receipt and encourages them to provide feedback ---
good, bad, or indifferent --- to be heard. The U.S. Postal Service values
customer input which is used to develop strategies to improve the business.
Photo: Fort Lauderdale Customer Relations Coordinator Edwin Vivas
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