Wednesday, September 25, 2019

Promoting the POS Survey

Supervisor, Customer Services Atty Holder (above) was recognized for sharing the importance of the Point of Sale (POS) Survey with customers at the Plantation, FL Branch.

The POS Survey is one of four tools the U.S. Postal Service uses to assess customer satisfaction The POS Survey measures the retail experience at Post Offices. The others are the Business Service Network (BSN) Survey that polls large business customers, the Customer Care Center (CCC) Survey that focuses on the phone helpline, and the Delivery Survey that assesses the delivery experience of residential customers, as well as small and medium businesses.

Holder always reminds her customers about the survey at the bottom of their retail transaction receipt and encourages them to provide feedback --- good, bad, or indifferent --- to be heard. The U.S. Postal Service values customer input which is used to develop strategies to improve the business.

Photo: Fort Lauderdale Customer Relations Coordinator Edwin Vivas

No comments: