Fort Lauderdale Earns Praise

Front Row, L to R: Johnson D’Souza, Manager, Customer Service, Davie Branch; Virginia Rhodes, Manager, Customer Services, Plantation Branch; Joanna Borger, Manager, Customer Services, Sunrise Branch; Dorothy Gilzene, Manager, Customer Services, Inverrary Branch; Joanne Fleszar, A/Manager, Customer Services, Westside Branch; and Duane Hunt, Manager, Customer Services, Weston Branch. Back Row, L to R: Esteban Martinez, A/Manager, Customer Services, Melrose Branch; Alex Sepulveda, Manager, Customer Service Operations, Fort Lauderdale; Thomas Petrush, Manager, Customer Services, Alridge Station; Sarah Augustine, Officer In Charge, Fort Lauderdale; Jason Beach, Manager, Customer Services, Tamarac Branch; Raymond Borger, Manager, Customer Services, Fort Lauderdale Main Office Carrier Annex; and Scott Bower, Postmaster,Fort Lauderdale.

Story & Photo: Amy J. McCall, Fort Lauderdale Customer Relations Coordinator

Fort Lauderdale Customer Service employees were recognized in several categories during the South Florida District's Quarter 4/End-Of-Year meeting. 

“Your dedication and hard work are very much appreciated and your recognition is well deserved," Officer In Charge Sarah Augustine said.

The following is the breakdown of each Quarter IV category:

·         Best Performance CDPOM was awarded to Plantation Branch and Tamarac Branch Level 22.

·         Best Performance Street to Base was awarded to Plantation Branch Level 22.

·         Best Performance Street to Base Improvement was awarded to Weston Branch Level 21.

·         Best Percent to Standard Improvement was awarded to Tamarac Branch Level 22.

·         Highest SSK Adoption Rate second place was awarded to Weston Branch Level 21.

·         Highest SSK Adoption Rate first place was awarded to Davie Branch Level 21.

·         Highest EDDM Revenue second place was awarded to Weston Branch Level 21.

·         Highest EDDM Revenue first place was awarded to Oakland Park Branch Level 22.

·         Business Connect Activities third place was awarded to Tamarac Branch Level 22.

·         Business Connect Activities first place was awarded to Plantation Branch Level 22.

·         Overall Retail Customer Experience 100% was awarded to Alridge Station and Southside Level 18-20. Ft Lauderdale Main Postal Store and Oakland Park Branch Level 22.

·         OSHA I&I Level 18-20 was awarded to Everglades Branch, Lauderridge Carrier Annex, and Southside Station; Level 21 was awarded to Weston Branch; in the same category Level 22 Oakland Park Branch.

·         Zero MVA Level 18-20 was awarded to Alridge Station, Everglades Branch, Lauderridgen Carrier Annex and North Ridge Annex: Level 21 was awarded to Inverrary Branch and Weston Branch; in the same category Level 22 Main Office Carrier Annex, Sunrise Branch and Tamarac Branch.

·         Voice of the Employee third place was awarded to Weston Branch Level 21.

The following is the breakdown of each FY 2014 category:

·         Best Performance CDPOM was awarded to Melrose Vista Branch Level 21; Plantation Branch and Tamarac Branch Level 22.

·         Best Performance CSSOM third place was awarded to North Ridge Carrier Annex Level 18-20.

·         Best Performance Street to Base was awarded to Plantation Branch Level 22.

·         Best Performance Street to Base Improvement was awarded to Tamarac Branch Level 22.

·         Best Percent to Standard Improvement was awarded to Tamarac Branch Level 22.

·         Function 2B Workhours Percent to Plan third place was awarded to Alridge Station Level 18-20 and second place was awarded to Tamarac Branch Level 22.

·         Total All Expenses Percent to Plan first place was awarded to Tamarac Branch Level 22.

·         Highest SSK Adoption Rate first place was awarded to Davie Branch Level 21.

·         Highest EDDM Revenue first place was awarded to Oakland Park Branch Level 22.

·         Business Connect Activities first place was awarded to Plantation Branch Level 22.

·         Overall Retail Customer Experience 100% was awarded to Galt Ocean Postal Store.

·         Zero MVA Level 18-20 was awarded to Inverrary Branch Level 21.

·         Voice of the Employee second place was awarded to Weston Branch Level 21.