Tuesday, November 18, 2014

Miami Customer Service Team Takes Top Honors at Recognition Meeting

Representing the Miami Customer Service Team were First Row, L to R: Allapattah Branch Manager, Customer Services China Velez; North Miami Beach Manager, Customer Services Brenda Kendrick; Martin Luther King Branch A/Manager Shanorma Pickens; Olympia Heights Branch Manager, Customer Services Theresa Springer; Flagler Station Manager, Customer Services Rosalyn Bell-Mosely; Manager, Customer Service Operations Marcia Pedraza; Little River Station Manager, Customer Services Lori Moore; and Key Biscayne Branch Manager, Customer Services Rose Thomas. Back Row, L to R: Manager, Customer Service Operations Juan Albo; Gratigny Branch Manager, Customer Services Brian Goldstein; Manager, Customer Services Darrin Johnson; Sunset Branch Manager, Customer Services Dan Lopez; Father Felix Varela Branch Manager, Customer Services Armando Marsal; Country Lakes Branch Manager, Customer Services Vicente Perez-Melendez; Quail Heights Branch Manager, Customer Services Mario Bossano; Miami Postmaster Enrique M. Suarez; Manager, Customer Service Operations Manuel Molina; Blue Lagoon Branch Manager, Customer Services Yolanda Ambrose; Tamiami Branch Manager, Customer Services Luis Mendez; and Coconut Grove Station Manager, Customer Services Alex Rafuls. 

Story and Photo: Mirtha Uriarte, Miami Customer Relations Coordinator

On Friday, November 14, the South Florida District held its 2014 Quarter 4 Recognition and End-Of-Year meeting.  Miami Customer Service was recognized in several categories.  

“Miami Customer Service continues to grow and contribute to the South Florida Team. We are excited about providing the best service at the most efficient cost to our customers,” said Suarez. 

Congratulations to the following units recognized during the special event. Top achieving Miami Customer Service units were Flagler Station which received five awards followed by Doral Branch receiving four. A total of 41 awards were presented to Miami Customer Service at this quarter’s recognition event and 23 End-of-Year Awards. 

The following is the breakdown of each category: 

Quarter 4 Best Performance CDPOM:
County Line Annex,  Father Felix Varela Branch, Gratigny Branch, Hibiscus Annex, Ludlam Branch, Miami West Carrier Annex and Sunset Branch

End of Year Best Performance CDPOM:
Father Felix Varela Branch, Flagler Station, Gratigny Branch, Hibiscus Annex, Ludlam Branch, Milam Dairy Branch and Sunset Branch

Quarter 4 Best Performance CSSOM: 
Father Felix Varela Branch

End of Year Best Performance CSSOM:
Father Felix Varela Branch.

Quarter 4 Best Street to Base Performance:
Flagler Station

End of Year Best Street to Base Performance:
Milam Dairy Branch and Quail Heights Branch

End of Year Best Street to Base Improvement Performance:
Milam Dairy Branch

Quarter 4 % To Standard Improvement:
Father Felix Varela Branch

End of Year % To Standard Improvement:
Father Felix Varela Branch and Tamiami Station

Quarter 4 Function 4 Work Hours % to Plan:
Olympia Heights Branch  

End of Year Function 4 Work Hours % to Plan:
Sunset Branch   

Quarter 4 Function 2B OT % Improvement to SPLY:
Doral Branch

End of Year Total Work Hours - % to Plan:
Flagler Station

Quarter 4 Total All Expense % to Plan:
Jose Marti Station.

Quarter 4 – Business Connect Activities:
Flagler Station

Quarter 4 Overall Retail Customer Experience 100%:
Doral Branch, Flagler Station , Jose Marti Station, Little River Station, Ludlam Branch, Milam Dairy Branch, North Miami Beach Branch and North Miami Branch

Quarter 4 Zero OSHA II:
Allapattah Station, Coconut Grove Station, County Line Annex, Flagler Station, Hibiscus Carrier Annex, Kendall Branch, Martin Luther King Branch, North Miami Beach Branch, South Miami Branch and Tamiami Station
                                                      
End of Year Zero OSHA II:
Allapattah Branch, Flagler Station and North Miami Beach Branch

Quarter 4 Zero Motor Vehicle Accidents:
Coconut Grove Station, Doral Branch, Flagler Station, Gratigny Branch, Jose Marti Branch, Key Biscayne Branch and Little River Station

End of Year Zero Motor Vehicle Accidents:
Flagler Station, Jose Marti Branch

Quarter 4 Voice of the Employee:
Doral Branch

End of Year Voice of the Employee:
Allapattah Station and Flagler Station

Quarter 4 Attendance Control Performance:
Father Felix Varela Branch

End of Year Attendance Control Performance:
Father Felix Varela Branch

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