Carrier Academy 'Drives' Performance

South Florida District Manager Jeffery Taylor (standing) spoke with newly-hired City Carrier Assistants (CCAs) at the West Palm Beach, FL, Carrier Academy. Taylor stressed the important role of City Carrier Assistant to the Postal Service and encouraged all to do their best. These CCAs will be delivering mail from offices from Pompano, FL, to Fort Pierce, FL.

Pictured from left: Palm Beach Gardens, FL, City Carrier Assistant (CCA) Diane Rios, Fort Pierce, FL, Letter Carrier and Carrier Academy Instructor Tera Ogden, and Jupiter, FL/Tequesta, FL, CCA Yisel Pomares review case labels.

Fort Pierce, FL, Letter Carrier and Carrier Academy Instructor Tera Ogden is responsible for making sure that new letter carriers understand their responsibilities and duties. During the three-day training class, Ogden explains to City Carrier Assistants (CCAs) how to read case labels and how to follow the line of travel.

Ogden began her postal career as a Casual employee in 1999, and says that she enjoys training new carriers.

Photos: Curlita Rogers-Saunders, West Palm Beach Customer Relations Coordinator