Miami Postmaster Rick Suarez and Manager, Customer Service Operations Juan Albo invite EAS-20 and above employees, including EAS Leadership Development (ELD) participants, to apply for an ad-hoc position (not to exceed two years) as Manager, Customer Services, EAS-22, at the North Miami Branch, 14311 Biscayne BLVD, North Miami.
Work Hours: 7 a.m. – 4 p.m. Non-Scheduled Days:
This position will be administratively and
operationally responsible for 122 employees, including a managerial staff of
five Supervisors, Customer Services. The North Miami Branch includes three ZIP
Codes --- 33161 with 31 routes, 33162 with 28 routes and 33181 with 15 routes.
There are four retail window stations.
DUTIES and RESPONSIBILITIES
of postal operations in carrier stations, including delivery and collection,
retail sales and service, mail distribution and dispatch, and Post Office Box
of provisions of the national agreement as they apply to delivery operations.
of management and budgeting techniques and principles.
to manage the work of others in order to meet production and quality goals,
including planning and scheduling, monitoring performance, facilitating the
flow of information, and providing technical guidance.
to coach and train subordinate supervisors in customer services and delivery operations.
to implement and/or oversee programs in compliance with established safety
policies and security procedures.
to establish and maintain effective working relationships with representatives
of employee labor organizations.
to communicate orally and in writing sufficient to investigate and resolve customer
complaints, and to furnish information to community businesses and governmental
agencies regarding postal services.
All applications should be mailed to the below
address and received by COB, September
2200 NW 72 AVE, RM
MIAMI, FL 33152-9998