Monday, September 5, 2016

Miami Seeks Ad-Hoc Manager, Customer Services, North Miami Branch

Miami Postmaster Rick Suarez and Manager, Customer Service Operations Juan Albo invite EAS-20 and above employees, including EAS Leadership Development (ELD) participants, to apply for an ad-hoc position (not to exceed two years) as Manager, Customer Services, EAS-22, at the North Miami Branch, 14311 Biscayne BLVD, North Miami.

Work Hours: 7 a.m. – 4 p.m.  Non-Scheduled Days: Saturday/Sunday

This position will be administratively and operationally responsible for 122 employees, including a managerial staff of five Supervisors, Customer Services. The North Miami Branch includes three ZIP Codes --- 33161 with 31 routes, 33162 with 28 routes and 33181 with 15 routes. There are four retail window stations.

1.   Knowledge of postal operations in carrier stations, including delivery and collection, retail sales and service, mail distribution and dispatch, and Post Office Box services.
2.   Knowledge of provisions of the national agreement as they apply to delivery operations.
3.   Knowledge of management and budgeting techniques and principles.
4.   Ability to manage the work of others in order to meet production and quality goals, including planning and scheduling, monitoring performance, facilitating the flow of information, and providing technical guidance.
5.   Ability to coach and train subordinate supervisors in customer services and delivery operations.
6.   Ability to implement and/or oversee programs in compliance with established safety policies and security procedures.
7.   Ability to establish and maintain effective working relationships with representatives of employee labor organizations.
8.   Ability to communicate orally and in writing sufficient to investigate and resolve customer complaints, and to furnish information to community businesses and governmental agencies regarding postal services.

All applications should be mailed to the below address and received by COB, September 16, 2016:
Postmaster Miami
2200 NW 72 AVE, RM 514
MIAMI, FL 33152-9998

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