Miami General Mail Facility Postal Store A/Manager, Customer Services (left) and Manager, Marketing Juan Nadal (right) recognized Retail Associate Briggett Glinton (center) on two perfect Retail Customer Experience (RCE) transactions in August and September. Photo: Miami Customer Relations Coordinator Mirtha Uriarte
Miami General Mail Facility Postal Store Retail Associate Briggett Glinton’s achieved two perfect Retail Customer Experience (RCE) transactions. Her recent accomplishments add up to a total of four perfect RCE transactions.
The auditor was asked “On a scale of 0 to 10 with 0 being "Not at all positive" and 10 being "Extremely Positive, how would you rate your Overall Experience as a customer at this location?” Their response to the retail experience provided by Glinton provided was “10.” In the August report, the auditor writes, “I would return for the friendly and helpful service.”