Margate Seeks Ad-Hoc Manager

Pompano Beach Postmaster Ed Coppola and Manager, Customer Service Operations Joe Croce invite EAS-20 and above employees, including EAS Leadership Development (ELD) participants, to apply for an ad-hoc position (not to exceed two years) as Manager, Customer Services EAS-22 at the Margate Branch, 4706 Coconut Creek Parkway, Margate, FL. Work hours will be 7 a.m. to 4 p.m. with Saturday and Sunday as non-scheduled days.


This position will be administratively and operationally responsible for 105 employees, including a managerial staff of four Supervisors, Customer Services. The Margate Branch includes two ZIP Codes --- 33063 (Margate) with 37 routes and 33068 (North Lauderdale) with 25 routes. There are three retail window stations.


DUTIES and RESPONSIBILITIES (Requirements):

1. Knowledge of postal operations in carrier stations, including delivery and collection, retail sales and service, mail distribution and dispatch, and Post Office Box services.
2. Knowledge of provisions of the national agreement as they apply to delivery operations.
3. Knowledge of management and budgeting techniques and principles.
4. Ability to manage the work of others in order to meet production and quality goals, including planning and scheduling, monitoring performance, facilitating the flow of information, and providing technical guidance.
5. Ability to coach and train subordinate supervisors in customer services and delivery operations.
6. Ability to implement and/or oversee programs in compliance with established safety policies and security procedures.
7. Ability to establish and maintain effective working relationships with representatives of employee labor organizations.
8. Ability to communicate orally and in writing sufficient to investigate and resolve customer complaints, and to furnish information to community businesses and governmental agencies regarding postal services.

Employees must submit their eCareer profile, along with a summary of accomplishments addressing the above eight requirements. All applications must be mailed and received by Close of Business Tuesday, September 6. Send applications to Joe Croce, Manager, Customer Service Operations, Pompano Beach Main Office, 2351 Atlantic Blvd, Pompano Beach, FL 33069.