Tuesday, October 5, 2010

Postal Customer Councils Deliver in Hollywood

FPL's Sue Reed (L) is Industry Co-Chair of the Miami-Dade County PCC. Sue and A/South Florida District Manager Jeff Becker (R) presented Certificates of Appreciation to PCC board members.
Business Service Network Representative Barry Stein takes the stage to share his vast postal knowledge with customers.
Miami Postmaster Robert Carr (L) thanks Roosevelt Bruny (R) of United Automobile Insurance Group for his dedication as a Miami-Dade County PCC board member.
Business Service Network Representative Juan Nadal (L) and Miami Customer Relations Coordinator Rose Castro (R) welcomed customers to the National PCC Day event at Dave and Buster's in Hollywood.
Customer Relations Coordinators Rose Castro (L) and Tashia Romano-Kravitz (R), along with JoAnn Goodrich (not pictured), combined efforts to plan this year's event on behalf of the PCC of Broward, Miami-Dade PCC, and PCC of the Palm Beaches.

Photo Credits: Rose Castro, Paul Curry, Adam Lopez

On Wednesday, September 15, almost every Postal Customer Council across the nation --- including in South Florida --- hosted an event to celebrate “America’s Partnership,” the theme of National PCC Day.
Postmaster General John E. Potter addressed the mailing industry via satellite broadcast at the PCC Day event at Dave and Buster's in Hollywood. And in person, Timothy C. Healy, USPS Vice President, Retail Products and Services, and Jeff Becker, Acting South Florida District Manager addressed local attendees. USPS Subject Matter Experts Jany Dalrymple (Fort Lauderdale Mailing Requirements Clerk) and Barry Stein (Business Service Network Representative) delivered informative, educational presentations.
The PCC Program establishes an effective dialogue and improves communication between the U.S. Postal Service and its customers. PCCs help keep customers apprised of changes in service, make suggestions or improvements to their local Postmaster, and give customers a role in the postal decision-making process. Nationwide, there are more than 200 PCCs that regularly meet and conduct mailer clinics, educational seminars, and business expos.

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